Declined/cancelled orders

PANDA Clothing reserves the right to decline or cancel the fulfilment of your order on the PANDA website. We reserve the right not to accept your order for any of the following reasons:

  • Your billing information is incorrect
  • Your order is suspected fraudulent
  • For any reason, we could not deliver the order to the address that you provided
  • In the unlikely event that the item is priced incorrectly on the PANDA website
  • The product is not available

 Discount Codes

  • All discount codes must be entered at the time of checkout.  
  • For our customer’s safety, our software does not allow us to manually apply discount codes or adjust any prices to orders once they are finalised and payment has been accepted.
  • Only one discount code can be applied per purchase.


  • All return requests must submitted within 5 days of receiving shipment.   Each item must have the original tags attached and be unworn as well as unwashed.  PANDA Clothing will not issue any refunds on returned products.
  • Returns and exchanges on certain products (ie. Briefs) must also be unopened and in its original packaging. 
  • All exchanges must be for products of equal or lesser value.  If requested items are of greater value than the original product(s) being exchanged, you will be issued a store credit. 
  • If a product in your order is out of stock, you will automatically be refunded for the purchase price of that item.
  • All returns/exchanges must be requested within 5 days of receiving your shipment. 
  • You will be responsible for paying postage on any returns/exchanges. If you request an exchange, we will waive the Standard Shipping fee on your new order. If your item is defective, we will pay for the courier service to collect your item and waive the fee on the return shipping for the new item.
  • Please allow 2 days from the time you mail your return/exchange to be processed dependent on the volume of returns at that time.
  • We are not able to accept returns for PANDA products not purchased directly through our website for any reason. We recommend initiating a return with the retailer you purchased them from.  

Domestic orders/shipping

  • Orders are generally received within 2-3 business days after date of fulfilment.
  • Expected delivery dates may vary during holiday season or public holidays, depending on volume of mail experienced through postal service.

International orders/shipping

  • Duties and taxes are determined by the customs agency within the designated country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold, if it exists, for goods imported into the designated country.
  • Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.
  • International shipping expected delivery dates varies depending on the location.
  • Orders are generally received within 10-12 business days
  • Shipping dates may vary during holiday season, depending on volume of mail experience through postal service.

 If you have not Received your order

Please do not contact us unless it has been (1-2) working days after your parcel was supposed to be received or as specified as small delays can happen.